Company Information

Backed by the tradition and reliability of the CenturyTel network,
learn more about our company and the power our Wholesale Services
can deliver.

Download Our Brochure (pdf)

Provisioning

Ordering -- 800-604-6644, Prompt 2
ASR -- 800-604-6606
Customer Operations -- (314) 880-1802

1st LEVEL ESCALATION

• Access Services Specialists
  (314) 880-1802, (314) 880-1836, (314) 880-1844, (314) 880-1851, (314) 880-1875
  
• Order Entry
  (314) 880-1523

2nd LEVEL ESCALATION

• Team Lead
  (314) 880-1520
  

3rd LEVEL ESCALATION

• Supervisor -- Access Services Circuit Implementation
  (314) 880-1707
  
• Circuit Turn-up Coordinators
  (314) 880-1708, (314) 880-1824
  
• Circuit Activation
  800-604-6644
  
• Circuit Design Engineering
  (314) 880-1809, (314) 880-1837

4th LEVEL ESCALATION

• Manager -- Circuit Provisioning
  (314) 880-1862

5th LEVEL ESCALATION

• VP -- CenturyTel Provisioning
  (636) 332-7538

Billing

Billing Inquiries - lax-bizclec-general@centurytel.com
Team Lead -- (608) 796-7428
Supervisor -- (608) 796-7090
Manager -- (608) 796-5231
Director -- (608) 796-5055

Maintenance

NOC -- 800-604-6644 (24x7x365)
Maintenance Notice - changemanagement@lightcore.net
Contacts
NSC Supervisor -- (314) 249-3180
NSC Manager -- (636) 357-3945
VP Network Operations -- (303) 918-0607