CenturyTel
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Processes

Easy-to-follow flowcharts demonstrate a variety of processes from ordering to billing.

Carrier Relations/Account Management Processes

Introductory Call Process (pdf)

Ordering Processes

ASR Expedite Process (pdf)

Special Access Process (ASR) (pdf)

Special Access UNE Conversion Process (pdf)

Other Processes/Notifications

Early Termination Process (pdf)

Filing Dispute Claims

Line Loss Notification Process (pdf)

Suspend-Restore Process (pdf)