Telephone Number:
800-824-2877

Repair Center Hours:
Open 24 hours per day, 7 days per week

The service provider must submit all requests for repair or maintenance. End users requesting repair or maintenance will be referred back to their service provider. Exception is CPE provided by CenturyTel.

Reseller and CenturyTel will employ the following procedures for handling misdirected repair calls:

• Reseller and CenturyTel will provide their respective customers with the correct telephone numbers to call for access to their respective repair bureaus.
• Customers of Reseller shall be instructed to report all cases of trouble to Reseller. Customer of CenturyTel shall be instructed to report all cases of trouble to CenturyTel.
• To the extent the correct provider can be determined, misdirected repair calls will be referred to the proper provider of Basic Exchange Telecommunications Service.

Information Required For Reporting a Trouble Ticket:

• Working Telephone Number and/or Circuit ID
• Name of Person Reporting the ticket
• Verify Service Address
• Description of Trouble
• If access to premise will be available
• Contact name and telephone number for Reseller

Inside Wire Installation

Requests for inside wiring are done on a time and material basis. The request should be included with alocal service request form. End users may request this service directly from CenturyTel.

Time & Materials Rate: Contact your Business Service Representative to get an accurate quote.