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ACCESS SERVICES (ASR Orders)
| State | Alabama, Arkansas, Illinois, Louisiana, Mississippi, Missouri, North Carolina, Tennessee, Texas | California, Colorado, Idaho, Indiana, Iowa, Michigan, Minnesota, Montana, Nevada, New Mexico, Ohio, Oregon, Washington, Wisconsin, Wyoming |
| Tier 1 Escalation |
Access Services (877) 485-6499; Option 1 | Access Services (608) 796-7999 |
| Tier 2 Escalation |
Chae Carmier-Gant, Supervisor (636) 332-7349 chae.carmier-gant@centurytel.com |
Marilyn Skrede, Supervisor (608) 796-5085 marilyn.skrede@centurytel.com |
| |
Barbara Martwick (636) 332-7594 barbara.martwick@centurytel.com |
|
| Tier 3 Escalation |
Pete Wagberg, Manager (636) 332-7528 peter.wagberg@centurytel.com |
Stacy Havlik, Manager (608) 796-5147 stacy.havlik@centurytel.com |
| Tier 4 Escalation |
Pansy Dixon, Director (636) 332-7522 pansy.dixon@centurytel.com |
Pansy Dixon, Director (636) 332-7522 pansy.dixon@centurytel.com |
| Tier 5 Escalation |
Karen Crabtree V.P., Provisioning (636) 332-7538 karen.crabtree@centurytel.com |
Karen Crabtree V.P., Provisioning (636) 332-7538 karen.crabtree@centurytel.com |
CIRCUIT PROVISIONING (DLR Design)
| State | Missouri | California, Colorado, Idaho, Indiana, Iowa, Michigan, Minnesota, Montana, Nevada, New Mexico, Ohio, Oregon, Washington, Wisconsin, Wyoming |
| Tier 1 Escalation |
Access Services (877) 485-6499; Option 2 |
(608) 796-5441 |
| Tier 2 Escalation |
Olga Shewmaker, Manager (636) 332-7180 olga.shewmaker@centurytel.com |
Calvin Key, Manager (608) 796-5005 calvin.key@centurytel.com |
| | |
OR
Brian O'Leary, Manager (608) 796-5521 brian.oleary@centurytel.com |
| Tier 3 Escalation |
Pete Wagberg, Manager (636) 332-7528 peter.wagberg@centurytel.com |
Stacy Havlik, Manager (608) 796-5147 stacy.havlik@centurytel.com |
| Tier 4 Escalation |
Pansy Dixon, Director (636) 332-7522 pansy.dixon@centurytel.com |
Pansy Dixon, Director (636) 332-7522 pansy.dixon@centurytel.com |
| Tier 5 Escalation |
Karen Crabtree V.P., Provisioning (636) 332-7538 karen.crabtree@centurytel.com |
Karen Crabtree V.P., Provisioning (636) 332-7538 karen.crabtree@centurytel.com |
| State | Alabama, Arkansas, Louisiana, Mississippi, Tennessee, Texas |
| Tier 1 Escalation |
Vacant |
| Tier 2 Escalation |
Vacant |
| Tier 3 Escalation |
Pete Wagberg, Manager (636) 332-7528 peter.wagberg@centurytel.com |
| Tier 4 Escalation |
Pansy Dixon, Director (636) 332-7522 pansy.dixon@centurytel.com |
| Tier 5 Escalation |
Karen Crabtree V.P., Provisioning (636) 332-7538 karen.crabtree@centurytel.com |